It Doesn't End...

okay - i admit - last time i wrote about poor customer service i was a little heated. but now i feel i am totally justified. i have still yet to receive a call back from the tour operator from whom we booked our trip. that's right - it's two weeks later and nobody has attempted to contact me.

We managed to change our hotel - and it was only today that i finally got confirmation that it was done and at the right place. but OMG - it took me chasing down anyone who would answer their phone in the call centre (not even the proper call center!) to finally give me the confirmation i needed. (long story short - we switched hotels for our trip to cuba and the new invoice had the wrong hotel name - not a 'little' thing in my book) so i only wanted confirmation that the hotel we wanted was in fact the one we're staying at -- and supposedly it is! so that's good news.

And yesterday, Rich took the day off work for Rogers to come and hook up the new cable phone line that they're doing now - and guess what - no-one showed! nice eh? they "were very sorry for the mix up" and they sent someone out today, who upon arrival at our house told us he had to go because he didn't have the proper equipment and he'd be back in an hour. no problem - we love waiting around twiddling our thumbs on a saturday. what could be better? it just doesn't seem to end.

Today we bought a new sectional sofa for the room we're re-doing downstairs. We really like it and were happy with our purchase. it's being delivered on sunday. but not to us. After getting home and looking at the invoice - they wrote our address down wrong. aiy aiy aiy...(we corrected it) but c'mon people....how hard is it to provide good (i'm not even expecting great anymore) but just "good" service? is it really so hard? apparently it seems that way.

I'm waiting for the next trip to Mcdonalds. With my luck these days, they won't even bother to ask me if i want fries with that.